Refund and Returns Policy
Effective Date: January 3, 2025

At NewPariz, we strive to ensure that our customers are fully satisfied with their purchases. If, for any reason, you are not completely happy with your order, we offer a straightforward return and refund process. This Refund and Returns Policy outlines the steps and conditions for returning products and requesting refunds.

1. Eligibility for Returns

We accept returns for items that meet the following criteria:

  • The product is unused, in its original packaging, and in the same condition as when you received it.
  • Returns must be initiated within 30 days of the delivery date.
  • A valid proof of purchase, such as an order confirmation or receipt, is required for all returns.

2. Non-Returnable Items

Certain products are not eligible for returns or refunds, including:

  • Personalized or custom-made items.
  • Perishable goods, such as food, flowers, or hygiene products.
  • Final-sale or clearance items.
  • Products that have been used or damaged by the customer.

If you are unsure whether your item qualifies for return, please contact us before initiating the return process.

3. Refund Process

Once your return is received and inspected, we will notify you about the status of your refund.

  • Approved Refunds: Refunds will be processed to your original payment method within 7-10 business days.
  • Partial Refunds: May be issued for items that are not returned in their original condition or are missing parts.
  • Shipping fees are non-refundable unless the return is due to a defect or error on our part.

4. Exchanges

We offer exchanges for eligible products if you wish to receive a different size, color, or variation.

  • Exchanges are subject to product availability and must meet the same eligibility criteria as returns.
  • Please contact us to confirm availability before initiating an exchange request.

5. Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to an error or defective product.
  • We recommend using a trackable shipping service to ensure that your return is received safely.

Return items to:
NewPariz Returns Department
600 E Saguaro Dr, Benson, Arizona

6. Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 hours of receiving the item. Provide the following details:

  • A description of the damage or defect.
  • Photos of the damaged item and packaging.

We will resolve the issue promptly by offering a replacement, exchange, or full refund, depending on the situation.

7. Contact Us

For any questions or assistance with returns or refunds, please reach out to us:

Thank you for choosing NewPariz. We are committed to providing an easy and transparent returns process to ensure your satisfaction with every purchase.